Our Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you complete a form, request a quote, contact us or make a booking, we may collect:

• Name
• Email address
• Phone number
• Address(es) relevant to your move
• Move details (property size, dates, inventory etc.)
• Any additional information you choose to share

1.2 Information Collected Automatically

When you browse our website, we may collect:

• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on site
• Cookies and tracking data (see Cookie Policy)

1.3 Third-Party Data Sources

We may receive information from:

• Google Analytics
• Advertising platforms (e.g. Google Ads, Facebook)
• Form Processers

2. How We Use Your Information

We use your information to:

• Provide quotes and removal services
• Respond to enquiries
• Improve website performance and customer experience
• Manage bookings and customer accounts
• Send important service updates
• Conduct analytics and measure marketing performance
• Meet legal and regulatory requirements

We do not sell your data to any third party.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following grounds:

• Contractual necessity – to provide quotes and complete your move
• Legitimate interest – to operate and improve our business
• Consent – for marketing communications and cookies (where required)
• Legal obligation – where we must retain records

4. How We Store & Protect Your Data

We use secure systems and encryption methods to protect your information. Access is restricted to authorised team members only.

We retain your data only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

5. Sharing Your Information

We may share data with trusted third parties, including:

• IT and website hosting providers
• Quote/CRM software systems
• Google Analytics and advertising platforms
• Insurance and compliance partners
• Subcontractors assisting with your move (only when necessary)

All third parties must comply with UK data protection law.

6. Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you
• Request corrections
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent (for marketing/cookies)
• Request a copy of your data

To exercise these rights, contact: [Insert email].

7. Cookies

Cookies help us improve your experience on our website. For more detail on how cookies are used, see our dedicated Cookie Policy.

8. Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Walton International Removals

• 1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ
• sales@waltonintl.co.uk
• 01268 783 244

This policy is intended to provide transparency and ensure full compliance with UK GDPR and the Data Protection Act 2018.